At Deancity Travel, we are committed to delivering your orders quickly and safely, no matter where you are in the world! This Shipping Policy outlines the terms, delivery times, costs, and responsibilities related to shipping your Camping Gear, Fishing Gear, Hiking Gear, Luggage, and Travel Tech.

If you have any questions, feel free to contact us at 📧 [email protected].

1. Where We Ship

  • We offer worldwide shipping to most countries.
  • Certain regions may experience limited delivery options or extended shipping times due to customs or local courier availability.

2. Order Processing Time

  • All orders are processed within 1-3 business days after receiving your order confirmation.
  • Orders placed on weekends or public holidays will be processed the next business day.

3. Shipping Timeframes

  • Estimated delivery time is typically 7 to 21 business days, depending on your location.
  • Remote areas may require additional time for delivery.
  • Any delays caused by customs clearance, natural events, or courier service disruptions are beyond our control, but we will do our best to assist you.

4. Shipping Costs

  • Shipping charges vary depending on your delivery location, product weight, and size.
  • Shipping costs (if applicable) will be calculated and displayed during the checkout process.
  • We sometimes offer free shipping promotions—stay tuned for special offers!

5. Cash on Delivery (COD) Orders

  • We only accept Cash on Delivery (COD) as a payment method.
  • Please ensure someone is available to receive and pay for the order at the delivery address.
  • Failure to make payment upon delivery may result in the cancellation of your order and restrictions on future purchases.

6. Delivery Process

  • Orders will be delivered by our trusted courier partners to the address provided during checkout.
  • Please ensure your shipping information is complete and accurate to avoid delays.
  • Once your order has shipped, you will receive a notification via email or SMS with tracking details (if available).

7. Failed Deliveries

  • If the courier is unable to deliver due to an incorrect address or recipient unavailability, they may attempt delivery again.
  • If the order is returned to us due to failed delivery attempts, we may cancel the order. Future orders may require additional verification.

8. Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, or customs clearance fees, which are not included in our product or shipping prices.
  • The customer is responsible for any applicable customs fees upon delivery.
  • Deancity Travel is not responsible for delays caused by customs clearance.

9. Damaged or Lost Packages

  • If your order arrives damaged, please contact us immediately at 📧 [email protected], with photos of the packaging and the product.
  • If your package is lost in transit, we will work with the courier to investigate and resolve the issue.

10. Contact Us

For questions about your order, delivery times, or shipping status, please reach out to our support team:
📧 [email protected]