At Deancity Travel, we are committed to providing high-quality Camping Gear, Fishing Gear, Hiking Gear, Luggage, and Travel Tech. Your satisfaction is important to us. This Return and Refund Policy explains how we handle returns, exchanges, and refunds.

If you have any questions or concerns, feel free to contact us at 📧 [email protected].

1. Eligibility for Returns

We accept returns on products that meet the following conditions:

  • The item must be unused, unworn, and in original packaging with all tags, manuals, and accessories intact.
  • Return requests must be made within 7 days from the date of delivery.
  • Returns are only accepted for:
    • Damaged or defective products
    • Incorrect items received (wrong product, wrong size, etc.)
    • Items significantly different from the product description on our website

2. Non-Returnable Items

We do not accept returns on:

  • Products that show signs of use or wear
  • Items damaged due to misuse or negligence
  • Items without their original packaging and tags
  • Customized or personalized products (if offered)
  • Items purchased during clearance sales or promotions marked “Non-Returnable”

3. Return Process

If you believe you’ve received a defective, damaged, or incorrect item, please follow these steps:

  1. Contact Us within 48 hours of delivery at 📧 [email protected]
  2. Provide the following information:
    • Order number
    • Reason for return
    • Clear photos or videos of the damaged/incorrect item
  3. Our customer support team will review your request and provide return instructions.
  4. Once your return is approved, you will need to send the item back to our designated return address. (Return shipping costs are the customer’s responsibility unless the return is due to our error.)

4. Refund Policy

As we operate on a Cash on Delivery (COD) basis, we do not offer cash refunds. Instead, we provide:

  • Exchange: Replacement of the same item (if available in stock)

Note:

  • Shipping charges are non-refundable
  • In case of an exchange, you may be responsible for any additional shipping fees

5. Exchanges

  • Exchanges are available for defective, damaged, or incorrect items only

6. Order Cancellation

  • Orders can be canceled within 12 hours of placing them by contacting 📧 [email protected]
  • Once shipped, cancellations are not possible

7. Shipping & Handling

  • Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error
  • We recommend using a trackable shipping method for returning items

8. Damaged or Lost Items in Transit

  • If your order arrives damaged due to shipping, please contact us immediately with photos
  • We are not responsible for items lost in transit during return shipping

9. Contact Us

For return requests, questions, or more information, please contact:
📧 [email protected]